You are awesome.
I love my Escape - thank you for selling it to me. I've nicknamed it The Lime because I've had a few small issues with it and I refuse to believe I bought a lemon.
I've brought it in twice since I purchased it to have the wheels, tires, gate and headlights looked at and no one rolled their eyes at me. I appreciate that in a service department. No one made me feel like I had petty complaints, or that these small inconveniences where my problem, not yours.
Thank you for fixing it up and sending me on my way, cheerfully.
Every aspect of my truck-buying experience has been positive and I will (and AM) recommending Dam's as the place to buy Fords.